I've been in the resourcing industry for a good few years now, but as my first career was in retailing, I always see myself as an ex-Shopkeeper....especially when I'm out shopping! And this article highlighting some key retailing themes resonated strongly with my current role and sector.
It's fascinating how observations and supporting evidence like "It's all about the experience" and "Personalisation is the priority" are equally important in a retail environment as they are in the talent space.
...now get another till open over there...
Companies today want to deliver more personalized, tailored experiences to their customers, based on what they know about them